Our products are handmade and we only use tested and approved high quality components to assembly the bracelets and attire. The brand EIGHT8R stands for the best quality in aviation and travel themed and related attire products. Therefore, should you have any issues with your product, which are not due to normal wear or abusive behaviour, we will provide you with a new product. We give a production guarantee of 2 years on our products. In order to take advantage of this service you will have to fill out a damage form which we will send you and also send us the product back. After inspection we will send you a new product on our expense.